The City of Littleton, Colorado rests about 15 minutes south of Denver and is home to some 48,000 residents. Like most municipalities, it is moving towards a more digital environment with a growing volume of online connections and transactions within its city services environment. This year, in particular, with the COVID-19 pandemic impacting the entire globe, it was forced to accelerate its digital transformation plans and quickly enable its municipal workforce to operate remotely. It was the only way to ensure it could provide operational continuity for managing citizens’ needs without being able to engage in-person.