The Hippodrome Casino Cashes Out with Extreme Wireless
Published: May 14, 2024
The Hippodrome Casino in London’s Leicester Square has been an entertainment icon since 1900. The six-story building houses three casinos, eight bars, a theater, restaurants, and a three-story roof terrace. With more than 80,000 square feet full of fun and entertainment, The Hippodrome is a high-traffic, bandwidth-hungry site where network resilience is key to ensuring quality guest experiences for thousands.
In recent years, the casino has embarked on several renovation projects to accommodate its growing business – including a massive expansion of its gaming floors and dining spaces in 2020 and a CCTV refresh in 2021. To support these initiatives and ensure wireless support for the new space, The Hippodrome needed a network upgrade to not only boost Wi-Fi connectivity throughout the site but also ensure continued services 24 hours a day, 364 days a year.
Challenges
- Cisco Meraki solutions limiting bandwidth and functionality of network
- Increase network capacity for growing number of users and endpoints as the casino expands business
- Downtime and interrupted experiences during reconfigurations and maintenance
- Need for more data-driven insights
While the robustness of the Wi-Fi solution is key for operations, on the back end they are producing an amazing amount of customer data for our analytics teams to look at."
Extreme Solutions
- ExtremeWireless™
- ExtremeSwitching™
- ExtremeCloud™ IQ
Results
High-Capacity, Fast Wireless Network
- Network traffic doubled while alerts have reduced by 84%
- Thousands of unique users every weekend with zero dip in performance
- Continuous network operation 24 hours a day, 364 days a year
Cloud & Data-Driven Business
- Data gathered informs new commercial and campaign projects
- User heat maps help in wayfinding, signage, and other customer journey-related decisions
- One management portal easily tracks and troubleshoots network issues without complexity of previous management platforms
Security Compliance
- Compliance standards met and surpassed in gaming regulations, CCTV data management, and cyber security
- Staff awareness and ability to respond to threats significantly improved