Largest Thrift Store Chain in North America Selects Wireless Retail Solution from Extreme

Savers has expanded and modernized tremendously in the last decade. They added a call center located in El Paso, Texas to offer outsourced services to smaller charity organizations that did not have infrastructure in place to schedule operations like donation pick-ups and trucking operations. They had also expanded their headquarters in Washington and were supporting 10 regional distribution centers and warehouses.

Challenges

• Modernize wireless network operations across corporate and retail store locations in the US, Canada, and Australia
• Determine retail solution for greater mobile customer interaction
• Future-proof Wi-Fi network as technology and customer requirements evolve
• Identify cloud Wi-Fi solution with ease-of-installation and intuitive network management

Extreme Solutions 

• ExtremeCloud™ IQ on AWS
• ExtremeWireless™
• ExtremeSwitching™

Results

Improved Operational Efficiency

• Added mobility to its inventory management process, with its proprietary software operating over the wireless network, greatly impacting productivity and efficiency
• Streamlined corporate operations including a guest network for visitors at HQ.

Analytics and Insights

• Upgraded wireless infrastructure set the stage for Savers to adopt Bluetooth technology that can provide data and insights into in-store operations and store layout and design

Simplified Management

• ExtremeCloud IQ on AWS gives flexibility to Savers IT team, allowing them to manage the network remotely and take advantage of RF planning tools when deploying to new sites
• Better network management allowed for more secure deployment at corporate offices